Please make sure to attend to the following when setting up users for a new customer on our RDP server.
Once you have all of your users created, you can test the usernames and passwords to connect to the RDP connections and make sure they are working correctly.
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Start by logging into the RDP connection that houses all of the customer client shortcut's. That RDP host name is: cloud2.showgroundslive.com:3389. The credentials are: Username: Administrator Password: R0ckS0lidRVSP!
Once you have access to the RDP connection, you will want to access the Active Directory Users and Computers.
To set up a new company, you will go to the Action tab, then New, and choose Group from the list. Setting up your new company is referred to as a group.
Once you have your group set, you can add users. To add a user to a group, you will go to Action, choose New, and then choose User.
Input your user's first and last name. You will then input the username the user will use to sign in to their RDP connection. Click next.
On the next page, you will enter the password the user will use to access the RDP connection. You will enter that twice to confirm the password. Underneath are 4 checkboxes, the two in the middle titled "User cannot change password" and "Password never expires" need to be checked. The other two should be unchecked. Once done with this page, click next.
On the last page, you will review your user's information. If it is correct, click finish.
To add your user to a group, you will right click on the user in the list. Choosing Add to a group will allow you to add that user to different groups. There should be three groups you want your user to be added to. Those groups are the correct show company's group, Domain User's, and Remote Desktop Users.
Once you have your user set, if you have other users to add to your company group, you can right-click the existing user and choose Copy. You can set up new users by doing this and they will automatically be added to the groups associated with the user you copied from.
