ShowGrounds - Main Support Page
SGL - Customer Support (Internal)
ShowGrounds - Main Support PageCloud LaunchSGL - Customer Support (Internal)
SGL - Customer Support (Internal)
ShowGrounds - Main Support PageCloud LaunchSGL - Customer Support (Internal)
  • SGL - Customer Support (Internal Support)
  • Customer Support Agents
    • Fresh Chat Setup
    • Scheduler Issues to Review Before Reporting to Dev
  • Cloud Hosted 4D (BELLUS)
    • OpenVPN Installation and Setup
    • Overview
    • Accessing 4D Server
    • Remote Desktop & VPN Trouble Shooting
    • Server Setup- Cloud
    • Remote Desktop Connections
      • RDP Users- Cloud
      • Sending Out RDP/ Client Connections
  • Results & Integrations
    • FEI Integration
  • ⏲️Timing and Scoring
    • Timing Integration - Overview - Internal Documentation
    • Timing - Configuring Pyramid Timing Software (Split Second)
    • SGL - Timing API - Version 1 - Setup Instructions
    • Rygate
    • FarmTek - Configure Farm Timer for Timer Node
    • Timer Node Configuration
  • Cloud Migration - Important Information
    • 4D Logins & Permissions
      • Unlinking a User's Email
      • Cloud Permissions
    • Ingate / Announcer - Switching to Cloud
  • 📋New Customer SOP's
    • Potential Client Meeting
    • Shared Point
      • Create New Customer Folder
        • Create License Agreement
    • Creating a New Show Management Company
      • Show Company Switches
      • Linking a Show Company with a new Server
      • Registering for Sync
    • Client Settings
      • Client Users- Cloud
      • System Preferences
      • Facility Permissions
      • Creating User Groups
        • Adding People to User Groups
  • 💻First Training Items
    • Shows
    • Classes/Divisions
    • Entries
    • Master Fees
    • RTO/Linking
  • ⚙️Ingate Setup
    • Accessing the Ingate
  • ☁️Internal Cloud Documentation
    • Roles
    • Assigning Permissions
    • Template Groups vs. Non-Template Groups
    • Updates to the Ingate/Announcer Tool - JAN 10, 2024
    • Ring Merge
    • ShowGrounds Preferences
  • 💻SGL Communication
    • 🖥️SGL Email Tool
  • Customer Articles
    • Wellington International - Nations Cup
    • Team Scoring
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